9:00AM – 6:00PM

Monday to Friday

Via Malta 36/15,

Turin, TO 10141

SALES: +39 011-19836863

Cloud Company: 16-year experience in Managed services & Cloud Consulting

9:00AM – 6:00PM

Monday to Friday

Via Malta 36/15,

Turin, TO 10141

SALES: +39 011-19836863

SLA Service Level Agreements

CriticalCase provides services guaranteed according to the following service percentage, yearly calculated:

Colocation Services

Server Reachability

Availability of Services

Server Intervention

Cloud IAAS Services

SAN Equallogic

SAN Compellent

SAN 3Par

If the SLA is not enough, there are specific services available which can reassure even the most demanding customer: it is also possible to require a warrantly with penalty and 27/7/365 technical dedicated skills. No one can go that far!

Request a Call Back

Would you like to speak to one of our Cloud expert for a free preliminary consulting? Just submit your details and we’ll be in touch shortly. If you prefer, you can email us.

For Businesses: Would you like to know how CriticalCase is able to support your company? Send us an email and we’ll get in touch shortly, or call us at (+39) 011-198-368-63, we would be delighted to speak to you.

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