As a general rule, back-office and front-office cooperate and coordinate, but represent two distinct aspects of the management of a company. The back-office takes care of the internal functioning of an organization. The front-office takes care of the relations between the company and its customers. The back-office determines the strategies necessary to keep the business running, which are to be implemented at different levels and coordinated across multiple administrative and operational sectors.
In other words, if the front-office is what the customer “sees” of the company (for example, commercial, ticketing, or technical support), the back-office represents the engine of the company. You can think of it as the various support procedures for the company’s core business. Everything is only partially visible to the customer who purchases, for example, cloud services. That’s because the company limits what the outsiders perceive of the organization by putting together an effective front-office.
In this specific area, the use of the cloud becomes of fundamental value. Cloud technology has changed the structure of the services, making them easier to access in many ways. Moreover, it also made IT infrastructure much leaner, faster, and easier to manage and use, even for the less experienced.
A back-office or front-office service in the cloud, in essence, allows the management of resources to both the end customer and internal control. Everything is possible with only an internet connection and any device (PC, tablet, or smartphone), thanks to a series of web interfaces and apps that provide the necessary features for operating. To guarantee maximum confidentiality and security of operations, you get to use a password-protected network, two-factor authentication (2FA), firewall, and corporate VPN, which often are already integrated into packages. SaaS solutions are the typical answer to the issues outlined in this article.
